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Privacy Policy

Effective Date: September 30, 2024

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At The Trail Agency (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our website visitors, clients, and users (“you” or “your”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, https://www.thetrailagency.com/ (“Website”), and the services we provide.

Information We Collect

We collect information from you in various ways when you visit our website, engage with our services, or communicate with us. The types of personal information we collect may include:

  • Personal Identifiable Information (PII):

    • Name, email address, phone number, company name, and other information you provide through contact forms, subscriptions, or inquiries.

  • Automatically Collected Information:

    • Your IP address, browser type, device information, and browsing activity (such as pages visited) through cookies, web beacons, and similar technologies.

  • Payment Information:

    • If you make a payment for our services, we collect payment details, such as billing address and credit/debit card information, via secure third-party payment processors.

How We Use Your Information

We use the information we collect for purposes such as:

  • Providing Services: To fulfill your requests, communicate about services, manage projects, and deliver results.

  • Improving Our Website: Analyzing usage patterns to improve functionality, user experience, and content relevance.

  • Marketing: Sending updates, newsletters, and promotional materials based on your preferences (you can opt out at any time).

  • Customer Support: Responding to inquiries, resolving issues, and providing ongoing client support.

  • Legal Compliance: Complying with legal obligations and enforcing our terms and policies.

Sharing Your Information

We take the security of your personal information seriously and use commercially reasonable measures to protect your data from unauthorized access, disclosure, or destruction. Despite these efforts, no security method is infallible, and we cannot guarantee the absolute security of your information.

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, and servicing you (e.g., payment processors, analytics providers).

  • Legal Compliance: If required by law or in response to legal proceedings (such as a court order or government request), or to protect our rights, property, or safety.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners as part of the business transition.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather data about how you use our website. You can modify your browser settings to disable cookies; however, some website features may not function properly if cookies are disabled.

Data Security

We take the security of your personal information seriously and use commercially reasonable measures to protect your data from unauthorized access, disclosure, or destruction. Despite these efforts, no security method is infallible, and we cannot guarantee the absolute security of your information.

Your Rights and Choices

You have certain rights regarding your personal information, which may include:

  • Access: The right to request a copy of the personal information we hold about you.

  • Correction: The right to request corrections to inaccurate or incomplete information.

  • Deletion: The right to request deletion of your personal information in certain circumstances.

  • Opt-Out: You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to any third-party sites. We encourage you to review the privacy policies of those third-party websites before providing any personal information.

Children’s Privacy

Our services are not directed toward children under 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information as quickly as possible.

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